![]() Of late, we have heard issues with the USB 3.0 port due to driver incompatibility. If you have connected your mouse to a USB 3.0 port, I suggest you connect it to a USB 2.0 port for better compatibility, no matter if you are using a wired or wireless mouse. I have had many issues with the mouse being unresponsive in Windows, but switching to a different port has been a reliable solution for me in the past. Have you tried connecting the mouse to a different USB port? If you are using an external mouse on your Windows 11 laptop or desktop PC and the mouse is not working, you should begin with the most common fix. Connect the Mouse to a Different Port (External Mouse) On the General tab, click Selective Startup, and then click to clear the Load startup items check box. Click Run, type msconfig.exe (without quotes), and then press Enter to start the System Configuration Utility. yes the mouse has batteries and the USB is plugged in as well as the mouse being on, I can see the red laser so I know it is on and supposed to be working. If so, place the computer in a clean boot state and try installing the software. Press SHIFT+A random to key to submit keyboard.' and when I click cancel I cant get it to come back up and the mouse doesnt work at all.
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